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Help

Shopping
Ordering

All Memorable Scents products are made to order when you make a purchase. Most orders will ship within 3 to 5 business days after we receive your order. We will email you when the order is ready to ship along with tracking information. You can also request rush order for an additional charge for faster shipping. Please email us if you would like this option. (Choosing this option will not affect the processing time before the shipment.)


Shipping & Fees

Shipping fees are based on the weight of the products in the shopping cart. To find out the shipping fee, enter your zip code on the PayPal checkout page and press "Calculate". Please note that the shipping charge is not refundable. 

Payments

We accept PayPal, VISA, Mastercard, American Express, Discover, and echecks. We use PayPal shopping cart, but you do not need a Paypal account to check out using a credit card. 

We also accept money orders and personal checks. If paying with a check, please note that we cannot ship your order until the check clears. There is a $35 returned check fee. Please mail checks and money orders (payable to "Memorable Scents, LLC") to:

Memorable Scents, LLC
5673 Assateague Place
Manassas, VA 20112

Returns and Exchanges

We carefully package every item to minimize damage and/or breakage, but if you received a damaged item, please contact us within 48 hours of receiving the package. Please keep the package and damaged items until a claim is filed with a carrier (USPS or UPS). We will give you specific information when you contact us.

Sales Tax

All orders shipping within Virginia will be charged the state sales tax (5%) on the total amount. Shipping charges will not be charged sales tax.

Others

  • Memorable Scents is not responsible for any injuries, damages, or losses of any kind due to the use of our products or this website.
  •  Information on this website including prices are subject to change without prior notice.